Other CPD Events
Nov
19
Thu
Edmonton - Busting the BS: Honest Conversations in the Veterinary Practice
This is not an EASAV event. Please follow the links below to register!
"Busting the BS: Honest Conversations in the Veterinary Practice"
A full-day HR & team culture workshop in Edmonton, November 19, 2026, ABVMA-approved for 6.5 credit hours.
A full-day HR & team culture workshop in Edmonton, November 19, 2026, ABVMA-approved for 6.5 credit hours.
Overview: Aimed at veterinary practice owners, managers, and team members, combining HR, communications, and business operations expertise to help teams manage performance, build culture, and handle difficult conversations (with staff and clients).
Session 1 (9:00 AM–12:00 PM) — Wilson Wong, CPHR, RPR, PI Practitioner (Founder of Modern People Solutions)
- Building team culture that drives performance, retention, and wellness — trust, psychological safety, leadership's role
- A system for performance management and discipline — early warning signs, escalation steps, setting expectations
- Aligning employee and organizational goals
Session 2 (12:30–3:30 PM) — Becky Taylor, MA, RVT (BS Communication Strategies Inc.)
- Communication skills that support patient care and client-perceived value
- Talking treatment plans/costs with clients to build compliance and trust
- "Taming the Drama Llama" — conflict resolution using the "5 Whys," building a team "Charter of Conflict"
3:30–4:00 PM: Joint panel discussion with both presenters.
Learning objectives: practical performance management for culture-building, more confident/structured difficult conversations, and better client cost/treatment communication to improve case acceptance and revenue.
Wilson Wong, CPHR, RPR, PI Practitioner
Founder & Principal Consultant, Modern People Solutions
Wilson Wong is the founder of Modern People Solutions (MPS), a Calgary-based fractional HR and recruitment consulting firm. He works directly with veterinary and dental practice owners across Alberta on the people side of running a clinic — hiring, retention, team culture, and building HR systems that hold up as a practice grows across one or multiple locations.
Wilson holds his CPHR, RPR, and PI Practitioner designations, and brings a practical, systems-based approach to the human side of clinical practice management. He has developed HR workshop content specifically for veterinary and dental audiences, translating broader HR and organizational psychology principles into strategies that fit the realities of a busy clinic; high-stress environments, tight staffing markets, and the need for teams to collaborate seamlessly under pressure.
Wilson has previously delivered ABVMA-certified events, and through MPS, continues to support practice owners in building the culture, performance management systems, and leadership capacity needed to attract and retain skilled staff in a competitive market.
Becky Taylor, MA, RVT- BS Communications Strategies Inc.
Becky Taylor is a Registered Veterinary Technologist with over 30 years in the veterinary profession and the founder of BS Communication Strategies, where she helps veterinary teams build stronger communication, culture, and conflict management skills. Her career spans 19 years teaching in college-level animal health and communication programs, 7 years in private veterinary practice, and 5 years coaching professional skills directly to veterinary students, giving her a rare, ground-level understanding of the pressures veterinary teams face every day.
Becky holds a Master of Arts in Professional Communication from Royal Roads University, along with certifications in Leadership and Development and Veterinary Hospital Management. She is active on the committee for the International Conference for Communication in Veterinary Medicine and has served on the council and committees of the Alberta Veterinary Medical Association, the Alberta Veterinary Technologist Association, and the Board of Directors of the Registered Veterinary Technologists and Technicians of Canada.
Through her signature programs including Building Better Leaders, Clinically Clear, and Mobilizing RVTs, Becky equips veterinary leaders and teams with practical, skills-based tools to navigate difficult conversations, build trust, and create workplace cultures where people want to stay.
https://www.eventbrite.ca/e/busting-the-bs-honest-conversations-in-the-veterinary-practice-edmonton-tickets-1996484711516
https://www.eventbrite.ca/e/busting-the-bs-honest-conversations-in-the-veterinary-practice-edmonton-tickets-1996484711516
Nov
24
Tue
Calgary - Busting the BS: Honest Conversations in the Veterinary Practice
This is not an EASAV event. Please follow the links below to register!
Busting the BS: Honest Conversations in the Veterinary Practice
HR & Team Culture Workshop | Calgary | November 24, 2026 | 8AM–4PM
ABVMA approved — 6.5 credit hours
ABVMA approved — 6.5 credit hours
Veterinary teams work under real pressure — high stakes, tight staffing, and the need for seamless collaboration when things get busy. This full-day workshop brings together HR, communication, and operations expertise to help practice owners, managers, and teams build stronger cultures and navigate the conversations that matter most.
You'll leave with practical tools to manage performance, foster a healthy team culture, and handle difficult conversations with confidence — whether that's addressing chronic lateness, a performance issue, or talking to clients about cost.
What You'll Learn
Session 1 — Performance & Culture, with Wilson Wong
A framework for building trust, psychological safety, and accountability — plus a proven system for managing performance and discipline before small issues become big ones.
A framework for building trust, psychological safety, and accountability — plus a proven system for managing performance and discipline before small issues become big ones.
Session 2 — Difficult Conversations & Talking Money, with Becky Taylor
Practical, case-based strategies for client communication, cost conversations, and turning conflict into something your team can handle productively — including tools like the "5 Whys" and building a team Charter of Conflict.
Practical, case-based strategies for client communication, cost conversations, and turning conflict into something your team can handle productively — including tools like the "5 Whys" and building a team Charter of Conflict.
By the End, You'll Be Able To:
- Apply performance management techniques that strengthen team culture and clinic operations
- Approach difficult workplace conversations with more confidence and structure
- Communicate more effectively with clients about cost and treatment decisions
Agenda
8:30 AM — Doors Open & Networking
9:00 AM – 12:00 PM — Session with Wilson
12:00 – 12:30 PM — Lunch
12:30 – 3:30 PM — Session with Becky
3:30 – 4:00 PM — Panel Discussion
9:00 AM – 12:00 PM — Session with Wilson
12:00 – 12:30 PM — Lunch
12:30 – 3:30 PM — Session with Becky
3:30 – 4:00 PM — Panel Discussion
Your Presenters
Wilson Wong, CPHR, RPR, PI Practitioner — Founder of Modern People Solutions, working directly with veterinary and dental practice owners across Alberta on hiring, retention, and building HR systems that scale.
Becky Taylor, MA, RVT — 30+ years in veterinary practice and founder of BS Communication Strategies, helping veterinary teams build stronger communication, culture, and conflict management skills.
